Very dissatisfied with experience...
I came into the store to pay my Verizon bill but also asked the representative who happened to be the store manger Chris about very poor coverage at home which greatly affected my ability to speak to clients. As a marketing consultant I work from at home and I stay on the phone. I was dropping calls having incredibly bad coverage while talking. It was so bad that I was having to ask clients to call me back on my land line, which was embarrassing. After a few moments of listening to my problem he totally fixed my home coverage problem. It seems that switching on that Wi-Fi calling feature did the trick. It was good to finally find someone that really knew what they were doing. Now my phone calls are incredibly clear. I appreciate his help!
Came into store to look at switching to Verizon. Two reps helping one customer, another rep helping another customer. Never were we greeted or acknowledged that we were there. I work in retail and the customer should be greeted and let them know they will be with them as soon as possible.
Have phone number notebook with them ,service quick note friendly....Great to work with.
Verizon Authorized Retailer Wireless Zone is a US Electronics Store based in Hardy, Virginia. Verizon Authorized Retailer Wireless Zone is located at 65 Westlake Rd, Hardy, VA 24101, USA.
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